Shipping policy

Shipping Policy

Last Updated: June 25, 2026

Thank you for shopping with BIGACOVERA. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, tracking information, and how we handle shipping-related issues.

Order Confirmation and Processing

After your order is placed, an order confirmation email will normally be sent within 24 hours.

Most orders are processed and shipped within 24–72 hours, excluding weekends and public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that order processing time is separate from shipping transit time.

During holidays, promotional events, peak seasons, or periods of unusually high order volume, processing may take longer. Certain custom-fit, personalized, pre-order, or temporarily out-of-stock car covers may also require additional processing time. Any special estimated shipping time will be stated on the relevant product page or communicated by email.

Order Changes and Shipping Address Updates

Please carefully review your vehicle information and shipping address before placing your order.

To request an address change or order modification, contact us at carcover-cn@outlook.com within 12 hours after placing the order.

We will make reasonable efforts to accommodate your request before the order is shipped. However, once an order has entered fulfillment or has been handed over to the carrier, we cannot guarantee that changes or cancellations can be made.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be charged to the customer.

Shipping Destinations

BIGACOVERA ships to the destinations available at checkout.

Shipping availability, delivery methods, and shipping charges may vary depending on:

  • The destination country or region

  • Product size and package weight

  • Warehouse inventory

  • Carrier service availability

  • Remote-area restrictions

Some locations, including Alaska, Hawaii, Puerto Rico, U.S. territories, and remote areas, may require additional shipping time or additional shipping charges.

We currently do not ship to APO or FPO addresses.

Expedited shipping may not be available for P.O. Box addresses. We do not currently offer overnight shipping.

Shipping Warehouses

Orders may be shipped from different warehouses depending on product availability, destination, and the delivery method that provides the most efficient service.

When an item is unavailable at the warehouse closest to the customer, it may be shipped from another warehouse. This may result in a longer delivery time.

Orders containing multiple car covers or accessories may be shipped in separate packages and may arrive on different dates.

Shipping Methods

Depending on the destination and package requirements, orders may be shipped through carriers such as:

  • UPS

  • FedEx

  • USPS

  • DHL

  • EMS

  • Other approved logistics providers

The carrier and shipping service will be selected based on the delivery address, inventory location, package size, and service availability.

We cannot guarantee that a specific carrier will be used unless otherwise agreed in writing before the order is shipped.

Estimated Delivery Time

Estimated delivery times are shown at checkout or on the applicable product page when available.

General delivery estimates are:

United States

Standard shipping generally takes approximately 3–10 business days after the order has been shipped.

Deliveries to Alaska, Hawaii, Puerto Rico, remote areas, or locations outside the contiguous United States may take longer.

International Orders

International shipping generally takes approximately 7–20 business days after the order has been shipped.

Delivery times may vary depending on the destination, selected shipping method, customs clearance, local carrier performance, and other circumstances outside our control.

All delivery times are estimates and are not guaranteed.

Delays may occur due to:

  • Severe weather

  • Public holidays

  • Peak shipping periods

  • Customs inspections

  • Carrier disruptions

  • Incorrect or incomplete addresses

  • Remote delivery locations

  • Natural disasters

  • Other circumstances beyond our reasonable control

BIGACOVERA is not responsible for carrier or customs delays, but we will assist customers with reasonable shipment inquiries.

Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

Free shipping promotions, when available, may be subject to destination, product, order-value, or promotional restrictions.

Additional shipping charges may apply to:

  • Remote locations

  • Alaska, Hawaii, Puerto Rico, and U.S. territories

  • International destinations

  • Expedited shipping

  • Oversized orders

  • Re-delivery or address correction

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email containing the tracking number when tracking is available.

Tracking information may take 24–48 hours to update after the carrier receives the package.

You can check your order status through your BIGACOVERA account, the tracking link in your shipment confirmation email, or the carrier’s official website.

If you have not received tracking information within 72 hours after your order confirmation, please check your spam or junk folder before contacting us at carcover-cn@outlook.com.

Multiple Shipments

Items in the same order may be shipped separately due to differences in warehouse location, product availability, or package size.

When an order is divided into multiple shipments:

  • Each package may have a separate tracking number

  • Packages may arrive on different dates

  • You will not be charged additional shipping fees unless agreed before shipment

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, value-added tax, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

BIGACOVERA does not control or determine customs charges and cannot predict the amount that may be collected.

Customers are responsible for complying with local import requirements. If an international package is refused because duties, taxes, or customs charges were not paid, return shipping costs and related fees may be deducted from any eligible refund.

Delayed Shipments

Tracking information may occasionally remain unchanged for several business days while a package is moving between carrier facilities.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

If your tracking information has not updated for more than 5 business days, contact us at carcover-cn@outlook.com with your order number and tracking number. We will assist in submitting an inquiry to the carrier.

Carrier investigations may require additional time. Refunds or replacements cannot be issued until the shipment status has been reasonably verified.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

  1. Check your porch, garage, mailbox, side entrance, reception area, and other safe delivery locations.

  2. Ask household members, neighbors, property managers, or building staff whether they accepted the package.

  3. Wait up to 24 hours, as some carriers may mark packages as delivered shortly before actual delivery.

  4. Contact the carrier directly using the tracking number.

If the package is still missing, contact carcover-cn@outlook.com as soon as possible.

We will assist with the carrier investigation. However, BIGACOVERA is not responsible for packages lost or stolen after the carrier confirms delivery to the correct address provided at checkout.

Lost Packages

A package will not be considered lost until the carrier confirms that it cannot be located or the carrier’s investigation has been completed.

If a package is confirmed lost in transit, BIGACOVERA will review the case and may offer a replacement or refund, depending on inventory availability and the investigation results.

Customers may be required to provide information or complete documentation requested by the carrier.

Shipping Damage

BIGACOVERA products are inspected and carefully packaged before shipment.

If your car cover arrives damaged during shipping, contact us at carcover-cn@outlook.com within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photos of the damaged car cover

  • Photos of the outer shipping package

  • Photos of the shipping label

  • Photos showing any visible damage to the package

Please keep the original packaging until the case has been resolved. The carrier may require the packaging as part of the claim investigation.

Claims submitted without sufficient photographic evidence or more than 48 hours after delivery may be difficult to verify or may be rejected by the carrier.

Shipping damage does not include damage caused by incorrect installation, improper use, strong winds, sharp vehicle accessories, modification, normal wear, or failure to follow the product instructions.

Refused, Undeliverable, or Returned Packages

Please keep your phone and email available after your order has shipped so the carrier can contact you when necessary.

A package may be returned to the sender because of:

  • An incorrect or incomplete address

  • An unavailable recipient

  • Repeated failed delivery attempts

  • Failure to collect the package

  • Refusal of delivery

  • Unpaid customs duties or taxes

If a package is returned for a reason not caused by BIGACOVERA, the customer may be responsible for:

  • Original shipping charges

  • Return shipping charges

  • Address correction fees

  • Customs charges

  • Re-delivery charges

These costs may be deducted from any eligible refund.

Original shipping charges are non-refundable unless the return was caused by an error made by BIGACOVERA.

Vehicle Fitment Responsibility

Because BIGACOVERA sells vehicle-specific and size-specific car covers, customers must review the product title, fitment information, vehicle year, make, model, body style, cab style, roof configuration, and installed accessories before ordering.

Roof racks, light bars, spoilers, antennas, mirrors, aftermarket bumpers, external tire carriers, and other vehicle modifications may affect fitment.

If you are unsure whether a car cover fits your vehicle, contact carcover-cn@outlook.com before placing your order.

Shipping costs related to an incorrect vehicle selection are handled according to our Return and Refund Policy.

Contact Us

For questions about order processing, shipping, tracking, or delivery, contact:

BIGACOVERA
Email: carcover-cn@outlook.com

Please include your order number, recipient name, and tracking number so that we can assist you efficiently.